Terms of Service
Last updated: January 15, 2025
These Terms of Service ("Terms") govern your access to and use of the website, services, and products provided by AD ASTRA DIGITAL, LLC ("Company," "we," "our," or "us"). By accessing or using our services, you agree to be bound by these Terms.
Please read these Terms carefully before using our services. If you do not agree with these Terms, you may not access or use our services.
1. Acceptance of Terms
By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms apply to all visitors, users, and others who access or use our services.
2. Services
AD ASTRA DIGITAL provides digital marketing services including, but not limited to:
- Web design and development
- Search engine optimization (SEO)
- Pay-per-click (PPC) advertising management
- Branding and creative services
- E-commerce solutions and conversion rate optimization
- Analytics and reporting
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without notice.
3. User Accounts
To access certain features of our services, you may be required to create an account. You agree to:
- Provide accurate, current, and complete information during registration
- Maintain and promptly update your account information
- Maintain the security of your password and account
- Accept responsibility for all activities that occur under your account
- Notify us immediately of any unauthorized use of your account
We reserve the right to suspend or terminate accounts that violate these Terms.
4. Client Responsibilities
When engaging our services, you agree to:
- Provide timely access to necessary materials, credentials, and information
- Respond to requests for feedback and approval within agreed timelines
- Ensure you have the right to use any content, images, or materials you provide
- Comply with all applicable laws and regulations
- Make timely payments according to the agreed payment schedule
5. Payment Terms
Project-Based Services
For project-based work, payment terms will be specified in your service agreement. Typically, we require a 50% deposit before work begins, with the remaining balance due upon project completion.
Monthly Services
For ongoing monthly services, invoices are issued at the beginning of each month and payment is due within 7 days unless otherwise agreed.
Late Payments
Late payments may incur a fee of 1.5% per month (18% annually) or the maximum allowed by law. We reserve the right to suspend services for accounts with outstanding balances.
Refunds
Deposits are non-refundable once work has begun. For monthly services, you may cancel at any time, but no refunds will be issued for partial months.
6. Intellectual Property
Client Work Product
Upon full payment, ownership of the final deliverables (websites, designs, content) transfers to you. However, we retain the right to use the work in our portfolio and marketing materials unless otherwise agreed in writing.
Company Property
All tools, processes, methodologies, and proprietary frameworks remain the property of AD ASTRA DIGITAL. You may not reproduce, distribute, or create derivative works from our proprietary materials.
Third-Party Assets
Some deliverables may include third-party elements (stock photos, fonts, plugins) that are licensed separately. You are responsible for maintaining these licenses.
7. Warranties and Disclaimers
We warrant that our services will be performed in a professional manner consistent with industry standards. However:
- We do not guarantee specific results (rankings, traffic, conversions)
- Our services are provided "as is" without warranties of any kind
- We are not responsible for third-party platform changes (Google, Facebook, etc.)
- We do not guarantee website uptime or availability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
8. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- Our total liability shall not exceed the amount paid by you for services in the 12 months preceding the claim
- We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
- We are not liable for lost profits, data loss, or business interruption
- We are not responsible for client-provided content, materials, or instructions
9. Confidentiality
Both parties agree to keep confidential any proprietary information shared during the course of the engagement. This obligation survives termination of services and continues for a period of 3 years.
10. Termination
Either party may terminate services with 30 days written notice. Upon termination:
- Client remains responsible for payment of services rendered
- We will deliver completed work upon receipt of final payment
- We may terminate immediately for non-payment or breach of Terms
- Confidentiality obligations continue after termination
11. Indemnification
You agree to indemnify and hold harmless AD ASTRA DIGITAL, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our services, violation of these Terms, or infringement of any third-party rights.
12. Governing Law and Dispute Resolution
These Terms shall be governed by the laws of the State of Florida, without regard to conflict of law principles. Any disputes arising from these Terms or our services shall be resolved through:
- Good faith negotiation between the parties
- Mediation, if negotiation fails
- Binding arbitration in Miami-Dade County, Florida
13. Changes to Terms
We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a new "Last updated" date. Continued use of our services after changes constitutes acceptance of the modified Terms.
14. Miscellaneous
- Severability: If any provision is found unenforceable, the remaining provisions continue in effect
- Entire Agreement: These Terms constitute the entire agreement between parties
- No Waiver: Failure to enforce any provision does not waive our right to enforce it later
- Assignment: You may not assign these Terms without our written consent
Contact Us
If you have questions about these Terms of Service, please contact us:
AD ASTRA DIGITAL, LLC
14725 SW 82nd Ter
Miami, FL 33193
Email: info@adastradigitalfl.com
Phone: (561) 652-9730